Terms and conditions of use - Hogartrend


These Conditions apply, without restriction or reservation, to sales made by HOGARTREND, with registered office located in Tolosa (Guipúzcoa), Calle Larramendi, 3C 1ºD, CP 20400, registered in the General Register of Businessmen of Commerce and Commercial Establishments with number ZA / 00053314, to the Users who acquire the products offered for sale by HOGARTREND through the website www.hogartrend.com.

All policies published on our websites, establish the conditions under which HOGARTREND offers you access to our websites, services, applications and tools. You agree to comply with all of the above when you use our Services. Users must read these HOGARTREND Conditions of Use. The use or access to this web page implies the knowledge and full acceptance of the legal warnings and conditions that are detailed below. HOGARTREND reserves the right to modify the use policy of this agreement under its own initiative and without prior notice to the User, entering into force said conditions from the moment of its publication on the website. In any case, the aforementioned modifications will not have retroactive effects on the goods or services previously contracted by the User. That is why we invite you to inform yourself regularly of the new Terms of Use.

In order to place orders on the website www.hogartrend.com, each User will voluntarily provide personal data of their own. All personal data provided by users in a fraudulent or false manner may be considered a crime.


The purpose of these stipulations is to regulate the use of e-commerce services for the different products and services offered by HOGARTREND, a company that acts on the Internet from its online store through the website www.hogartrend.com, selling products related to the home decor. All sections that make up these Terms of Use and Sale must be known and accepted by all users who access the website www.hogartrend.com.


The commitment acquired by HOGARTREND for the sale and delivery of the products offered is contingent upon the stock of the advertised product and the availability thereof until the end of stock, so that HOGARTREND, in its commitment to quality and customer service, always tries to the advertised products are available. However, in the event of exceptional circumstances that lead to the end of stock of the product, the order and the contract signed between the parties shall be rendered ineffective by virtue of this clause resolutory, fully reimbursing the customer in case of prepayment the amounts paid by the same, without compensation for any of the parties in respect of breach of contract, consequential damages or loss of profits.

HOGARTREND reserves the right to remove any previously offered product from its website without prior notice. In case of exercising this action, the client will not have the right to claim damages for this. The eventual elimination of a product will not affect the delivery of those that are the subject of an accepted and pending delivery order.

The customer is informed that all the descriptions of the products that appear on www.hogartrend.com are merely for information purposes and that they come from different suppliers. HOGARTREND makes every effort within its means so that the information offered on its website is accurate and without typographical errors. In the event that at any time there is an error of this type will proceed immediately to correction. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on that error, HOGARTREND will inform the customer of the error and the latter will have the right to rescind their purchase without any cost on their part.

The contents of the website www.hogartrend.com could, at times, show provisional information about the nature of some products. In the event that the information provided does not correspond to the characteristics of the product, the customer will have the right to rescind his purchase without any cost on his part. HOGARTREND is not responsible, directly or indirectly, for any of the information, contents, statements and expressions contained in the products marketed by www.hogartrend.com. Said responsibility rests at all times on the suppliers or distributors of said products.


Regarding intellectual property, it is necessary to refer to what has already been established in the Legal Notice collected on the website www.hogartrend.com. However, it is worth mentioning that the public information contained in the website www.hogartrend.com, referred to both HOGARTREND and the brands, products and logos, among others, of the wholesale companies and manufacturers of the products and services offered are located protected by the legal provisions on intellectual and industrial property, so the copying, transmission, transfer, transfer or use by the User is not authorized without the express consent of HOGARTREND, the product manufacturer or the owner of the brands or logos, in the terms provided in the Intellectual and Industrial Property Law.


The User agrees to use the Portal, its contents and services offered in accordance with the Law, these Terms of Use, good customs and public order. When using www.hogartrend.com, you should not:

Undermine or damage the reputation and good name of HOGARTREND.

Alter, destroy or damage data, programs or any information that is present on your website.

Disseminate or publish insults, slander, defamation and / or racist, xenophobic content that advocates terrorism or violates human rights in any way.

Hinder or prevent in any way the access of other Users, as well as perform any action that may damage or interrupt our systems such as the implementation of a virus.

Make unauthorized or fraudulent use of the website and / or its contents for illegal purposes or effects or that circumvent the applicable legal system, rights of third parties or our policies.

Incite other users to act illegally.

Impersonate other users using their access codes. Nor should you use fictitious emails to advertise.

Distribute or send spam, massive or unsolicited electronic communications, chain of messages or pyramid systems.

Use robots, spiders, scrapers or any other automatic means to access the Services, as well as for any other purpose, without the prior written consent of HOGARTREND. Market any HOGARTREND application, or any information or software associated with that application.

Compile in any way information about Users, including email addresses, without their consent.

HOGARTREND will use all means at its disposal to keep the service available 24 hours a day, committing itself in case of failure to make as soon as it becomes aware of it, as many repairs are necessary for the restoration of the service, but if the lack of service it was due to reasons beyond HOGARTREND, such as prolonged interruption of any external supply, falls of main nodes of the network, social conflicts, actions of third parties, as well as the temporary suspension of the service due to equipment update needs; HOGARTREND will not assure the restoration of the service in an effective way exonerating of any responsibility for the damages that will be derived from the lack of service.


HOGARTREND does not guarantee the availability, access and / or continuity of the functioning of the Portal and its Services. Likewise, HOGARTREND will not be responsible for the damages and losses caused to the user as a consequence of the unavailability, access failures and lack of continuity of the Portal and its Services. We are not responsible to you for any type of responsibility, for any problem, damage or injury that may arise from viruses or malicious software obtained after accessing or linking to our Services.

HOGARTREND will respond only and exclusively to the services that it provides by itself and of the contents directly originated by HOGARTREND, or identified with its Copyright. Said liability shall be excluded in cases in which force majeure causes occur or in cases in which the configuration of the user's equipment is not adequate to allow the correct use of the Services offered by HOGARTREND.

The civil liability of HOGARTREND for the products supplied is limited to the amount thereof. The user waives to claim any responsibility for any concept in case of dissatisfaction of the purchased products.

HOGARTREND is not responsible for the possible appearance of indexed ads in search engines outside the Portal, once they have been removed from our databases. Accepts all responsibility for the legality of their actions under the legislation that is applicable, as well as the legality of the articles that advertise on our website.


In general, in order to make use of the Portal Services, minors must have previously obtained the authorization of their parents, guardians or legal representatives, who will be responsible for all the acts carried out through the Portal by the minors in their charge.



To purchase our products, you can go to the corresponding section of our online store. It is an essential requirement when formalizing an order that you register on www.hogartrend.com and that you fill in with your personal data a series of obligatory fields to make the purchase online. When the registration is formalized, a username and password will be provided with which you can log in to make the online purchases you want. In accordance with the provisions of the Organic Law 15/1999 on the Protection of Personal Data, HOGARTREND informs users that the personal data collected during the purchase process will be entered in a file under their responsibility, for the purpose of processing said actions by the user and manage subsequent actions derived from them. Likewise, HOGARTREND informs of the possibility of exercising rights of access, rectification, cancellation and opposition by writing to the address Calle Larramendi, 3C 1ºD, CP 20400 - Tolosa (Guipúzcoa), or via email info@hogartrend.com.

As long as you do not inform us otherwise, we will understand that your data has not been modified, that you agree to notify us of any variation and that we have the consent to use them in order to build loyalty between the parties. After the purchase process, the customer will receive a confirmation by email. It is essential that during the purchase process the user indicate a valid email.

If you do not receive the confirmation within 24 hours of the completion of the order, please contact HOGARTREND at the customer service telephone number 643 891 894 or through the email info@hogartrend.com. At the time of formalization of the order through the website www.hogartrend.com, the user's consent is understood to be valid and valid for the contract of sale that binds the parties. HOGARTREND will electronically store the order data. The customer, when making the payment, will receive the invoice by email. In addition, the invoice will be available at www.hogartrend.com in the personal account of each client.


The products offered by www.hogartrend.com are sold for the price that appears on the website at the time of registration of the order by HOGARTREND. The prices are expressed in euros and include the Value Added Tax (I.V.A.). HOGARTREND reserves, at any time and unilaterally, the right to modify the price of the products and services offered through www.hogartrend.com. To guarantee the customer the certainty and security of the price of their products, this will be the current one in the advertising coinciding with the moment of formalizing the order.


A discount coupon allows the client to benefit from specific offers and promotions of limited duration. The discount coupon is personal and you can use only one discount coupon per order and per shopping cart. Only discount coupons issued directly by HOGARTREND will be valid. The coupons are non-refundable, can be used in a single purchase of one or more products purchased through www.hogartrend.com that are within the promotion of the coupon and can not be exchanged for cash. The terms and conditions relating to the validity of the coupon are included with each coupon. Discount coupons can be used for payment from a certain minimum purchase amount. This amount is specified in the conditions that regulate each coupon and that are included in the shipping email, and it is applied to the final sale price (VAT included), not including shipping costs. If the amount of the discount coupon does not cover the final sale price (VAT included), you must pay the difference If the coupon has a value greater than your order, the difference is not refundable nor can you use it for a later order. Therefore, if you do not use the total value of the discount coupon in the order, you will lose the difference. It is not allowed to sell, trade or purchase discount coupons in any way without the permission of HOGARTREND. HOGARTREND reserves the right to give its products to those users it deems convenient at any time, without the need to notify the rest of the users in advance.


Delivery times vary depending on the product, being between 3 to 24 days from when you receive the order confirmation. For more information about these deadlines, please contact HOGARTREND at the Customer Service phone number 643 891 894 or through the email info@hogartrend.com.

The delivery times are indicative. These deadlines will be met as long as the customer has provided the details of their name and address correctly. HOGARTREND can advance the date of delivery of an order, obligating the customer to receive the order at the time that delivery occurs. On certain dates such as Christmas, Kings or special bridges the indicated delivery times are not guaranteed due to the high volume of merchandise in the transport companies. After the holiday periods, the shipment may be delayed due to the high volume of pending shipments.


The delivery of the products will be made at the address designated at the time of contracting by the user. Subsequent modification of the place of delivery requested by the customer may generate additional costs on the sale prior to be paid at the expense of the buyer.

The user undertakes to transmit through the order all the necessary information for the delivery, as well as a telephone number so that the carrier can contact him in case of any incident or to locate him. In case of absence at the time of delivery, the carrier will leave a notice in order to arrange another time for delivery. If once the first delivery is attempted, another second attempt will be made and the client will be absent again, the client must pick up his order by his means at the address corresponding to the delegation of the courier company that has the package.

The merchandise will be delivered to the customer by the transport company, along with a delivery note in which the data that will identify the customer, the order, and the number of products that make up the shipment will be consigned. If the customer, upon receiving the goods, finds an error in the same or that it is visibly damaged, must record these circumstances on the carrier's delivery note and bring these facts to HOGARTREND in less than 24 hours calling the number of Customer Service 643 891 894, or by sending an email to info@hogartrend.com.


The shipping costs vary depending on the product. For more information about these shipping costs, contact HOGARTREND before making the purchase at the Customer Service phone number 643 891 894 or through the email info@hogartrend.com.


All products offered on the website www.hogartrend.com enjoy the commercial guarantee of the supplier of the same. For this warranty to operate, it is necessary that the product has a defect of origin and that the customer keeps the invoice for the purchase of the product. The warranty only covers defects of origin, that is, the deterioration of the product due to habitual use is excluded, as well as breakage or wear due to improper use or handling of the product, which in any case will be the responsibility of the customer.

HOGARTREND has an after-sales service. While the guarantee is in force, the client may execute it by contacting HOGARTREND through his email address info@hogartrend.com or through his Customer Service telephone number 643 891 894, communicating the incident to be treated.


The buyer will have a maximum period of fourteen calendar days to desist, from the day the customer receives the product, without any penalty and without indication of the reasons. The exercise of the right of withdrawal must be made by notification by telephone to the Customer Service number 643 891 894, by sending an e-mail to info@hogartrend.com, or by sending the withdrawal letter that is provided on www.hogartrend. .com to our postal address HOGARTREND, Calle Larramendi, 3C 1ºD, CP 20400 - Tolosa (Guipúzcoa).

As established in article 103 of Law 3/2014, of March 27, which modifies the Consolidated Text of the General Law for the Defense of Consumers and Users, the supplies of services or goods made according to the specifications of the consumer or clearly personalized, or that, by their nature, can not be returned or may deteriorate or expire quickly, are exempt from withdrawal. Likewise, the right of withdrawal in the purchase of goods or sealed products that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery, will not be applicable either.

The customer must return or deliver the product directly to HOGARTREND taking charge of the return costs, to the address Calle Larramendi, 3C 1ºD, CP 20400 - Tolosa (Guipúzcoa), without any undue delay, and in any case within a period of time maximum of fourteen calendar days from the date on which the right to cancel the contract is formalized. The term will be considered fulfilled if the customer makes the return of the product before the end of the term. The products to be returned must be in perfect condition, unused and in their original packaging. It is requested that to avoid transport problems, make sure that the package is properly protected and sealed. Once received, we will check your status and, if everything is correct and in perfect condition, we will proceed to refund the amount.

The reimbursement of the amounts received from the client will be made using the same means of payment used by the client, unless otherwise agreed. HOGARTREND is not obliged to return the amount until the product has been received or until the client has presented proof of the return of the goods, depending on which condition is met first. In case of unjustified delay on the part of HOGARTREND, with respect to the refund of the sums paid, the consumer and user may claim to be paid double the amount owed, without prejudice to their right to be compensated for the damages suffered in those that exceed this amount.


In the event that the product received by the customer is not in good condition for any defect or damage not attributable to the customer, the customer will be entitled to return the product informing HOGARTREND of the reason for return along with photographs of the damaged product or in bad condition, to the email address info@hogartrend.com or through the postal address indicated in the Claims section. HOGARTREND will assume the cost of the return and will proceed to replace the defective or damaged product with a new one.


The relationship between HOGARTREND and the user will be governed by current Spanish regulations and any dispute will be submitted to the Courts and Tribunals of the city of Zaragoza.


For any kind of doubt, question or suggestion, you can contact HOGARTREND through the following information:


Dept. of Customer Service

Calle Larramendi, 3C 1ºD, CP 20400 - Tolosa (Guipúzcoa)

Phone: 643 891 894

Email: info@hogartrend.com

"However, there is the possibility of resolving online litigation in consumer matters in accordance with Article 14.1 of Regulation (EU) 524/2013 whereby the European Commission provides an online dispute resolution platform that is available in the following link: http://ec.europa.eu/consumers/odr/. "